At GiftsByManali, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a hassle-free return policy. Please read the terms below carefully.
You have 24 hours from the date of delivery to initiate a return.
Note: Return requests made after 24 hours will not be accepted. Please inspect your order upon delivery.
Contact us at manaligifts274@gmail.com or call or DM on whatsapp +91 8305252406 within 24 hours of delivery.
Share your order number, reason for return, photos and videos of the product.
Our team will review and approve your return request within 24-48 hours.
Pack the item securely in its original packaging and ship it to the address provided.
Once we receive and inspect the item, your refund will be processed within 5-7 business days.
Refunds will be issued to the original payment method used during purchase.
Shipping Charges: Original shipping charges are non-refundable. Return shipping costs are borne by the customer unless the return is due to our error or a defective product.
We currently do NOT offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired product.
If you receive a damaged or defective item:
Our customer support team is here to assist you with any return or refund queries.
